The customer has the right to withdraw from the contract, without indicating any reason, within 14 days. The period of recess expires after 14 days from the day when the customr or a third party - other than the courier and designated by the Customer - acquires physical possession of the assets.
To exercise the right of withdrawal, the Customer must inform the Owner of the withdraw decision, communicating his data, the list of goods and services concerned, the reference and the date of the order.
The User that exercises the withdrawal right will receive the reimbursement of all payments made to the Holder, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery type different from the standard less expensive type offered) without unjustified delay and, in any case, no later than 14 days from the day when the Owner was informed of the customer decision to withdraw from this contract.
These reimbursements will be made using the same payment mean used by the Customer for the purchasing. If not possible, the Customer may agree on a different refund modality. In any case, the Customer will not have any cost as a consequence of such reimbursement.
The reimbursement may be suspended up to goods receiving or up to the Customer has demonstrated to have sent back the goods, if earlier. The Customer should return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day when he has communicated the withdrawal from this contract. The deadline is respected if the Customer sends back the goods before expiring the 14-days limit.
The costs of goods return will be in charge to the Customer. The Customer is only responsible for the diminished goods value resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.
Products damaged or used, even in part, are not replaced or reimbursed. The Customer must insert a copy of the order confirmation inside the packing box.
The withdrawal right does not apply to custom-made goods or clearly personalized or which, by their nature, are likely to deteriorate rapidly (such as fresh food products), are sealed and can not be returned for hygiene reasons or are related to health protection and have been opened after delivery.